CUSTOMER SERVICE
Please contact us if you have any questions!
We ship to most parts of Europe with GLS, which usually delivers within 1-4 working days.
Shipping in Europe is split up into two Zones. Find out which Zone your country is in here.
Zone 1:
- Standard Shipping with GLS to parcel shop in Zone 1 costs 5 €.
- Shipping with GLS to home delivery in Zone 1 costs 9 €.
Free Standard Shipping with GLS to parcel shop on orders over 65 €.
Zone 2:
- Shipping with GLS to delivery point in Zone 2 costs 49 €
- Shipping with GLS to home delivery in Zone 2 costs 49 €
Free shipping with GLS on orders over 250 €
If you need to return a product, you can easily do so here.
Nayeco Cooling Mat keeps your dog cool on hot days!
The cooling mat for dogs is the perfect solution and best accessory for your dog during the warm summer months. It keeps your dog cool, prevents overheating, and provides an incredibly comfortable resting experience.
The cooling function is activated by movement or when your dog lies on it. After continuous use for 3-5 hours, the cooling effect diminishes, but it reactivates fully after a short period! The mat is approximately 5-10 degrees cooler than the surrounding environment.
Usage
Simply place the cooling mat in a suitable spot where your dog likes to lie, and it will immediately start absorbing heat from your dog, keeping them comfortably cool.
Care
Wipe clean with a damp cloth, with or without soap. Avoid direct sunlight and sharp objects.
Available in 3 sizes
Small - 50 x 40 cm
Medium - 50 x 90 cm
Large - 90 x 105 cm
You are always welcome to contact our customer service if you have questions about a product or if you need advice on either feed, care or other products.
Find contact details here.
All orders contain an environmental contribution of EUR 3,90 incl. VAT.
Due to several external factors, we have chosen to set a fixed environmental contribution regardless of the size of the order in order to make it transparent.
The eco surcharge contribution is calculated on the basis of the environmental costs that Petlux is expected to cover annually as a whole and covers among other:
- Environmental fees that are imposed on us by GLS, Bring and other freight providers
- Environmental fees and charges justified by environmental considerations, imposed by our product suppliers.
- Whenever possible, use reusable packaging, tape and fillings, which result in higher costs for us.
- Correct sorting of waste in accordance with legislation
- Changing fees for electricity and CO2 taxes.
If you have more questions, you are more than welcome to contact us at support@petlux.eu