CUSTOMER SERVICE
Please contact us if you have any questions!
We ship to most parts of Europe with GLS, which usually delivers within 1-4 working days.
Shipping in Europe is split up into two Zones. Find out which Zone your country is in here.
Zone 1:
- Standard Shipping with GLS to parcel shop in Zone 1 costs 5 €.
- Shipping with GLS to home delivery in Zone 1 costs 9 €.
Free Standard Shipping with GLS to parcel shop on orders over 65 €.
Zone 2:
- Shipping with GLS to delivery point in Zone 2 costs 49 €
- Shipping with GLS to home delivery in Zone 2 costs 49 €
Free shipping with GLS on orders over 250 €
If you need to return a product, you can easily do so here.
Max & Molly Matrix 2.0 Neoprene Training Leash is a revolutionary, multifunctional leash designed with ultimate comfort and functionality in mind.
Made from high-quality materials: durable polyester on one side and quick-drying neoprene on the other. The reflective stitching ensures good visibility and safety during evening walks, while the modern design stands out in daylight.
Incredibly versatile with a maximum length of 2 meters, 3 extra D-rings, and 2 carabiners for adjustable length. The 360° rotating metal carabiners are easy to handle with one hand, making it super convenient.
Care Instructions
Rinse thoroughly in fresh water if used in saltwater to prevent damage to metal parts.
Material: Polyester, Neoprene
Sizes
Please refer to our size chart for detailed information. If your dog is between two sizes, choose the larger size.
You are always welcome to contact our customer service if you have questions about a product or if you need advice on either feed, care or other products.
Find contact details here.
All orders contain an environmental contribution of EUR 3,90 incl. VAT.
Due to several external factors, we have chosen to set a fixed environmental contribution regardless of the size of the order in order to make it transparent.
The eco surcharge contribution is calculated on the basis of the environmental costs that Petlux is expected to cover annually as a whole and covers among other:
- Environmental fees that are imposed on us by GLS, Bring and other freight providers
- Environmental fees and charges justified by environmental considerations, imposed by our product suppliers.
- Whenever possible, use reusable packaging, tape and fillings, which result in higher costs for us.
- Correct sorting of waste in accordance with legislation
- Changing fees for electricity and CO2 taxes.
If you have more questions, you are more than welcome to contact us at support@petlux.eu