CUSTOMER SERVICE
Please contact us if you have any questions!
We ship to most parts of Europe with GLS, which usually delivers within 1-4 working days.
Shipping in Europe is split up into two Zones. Find out which Zone your country is in here.
Zone 1:
- Standard Shipping with GLS to parcel shop in Zone 1 costs 5 €.
- Shipping with GLS to home delivery in Zone 1 costs 9 €.
Free Standard Shipping with GLS to parcel shop on orders over 65 €.
Zone 2:
- Shipping with GLS to delivery point in Zone 2 costs 49 €
- Shipping with GLS to home delivery in Zone 2 costs 49 €
Free shipping with GLS on orders over 250 €
If you need to return a product, you can easily do so here.
Dogs need mental stimulation, and there are many ways to provide it.
One method is through interactive toys, and snuffle mats are an excellent choice in this category. This snuffle mat resembles a whale and features several pockets of varying depths where you can hide treats.
The deeper you place the treats in the pockets, the more work the dog has to do to get its reward. When introducing the snuffle mat, it is recommended to place treats at the top of the pockets so the dog quickly receives a reward, sparking interest in the mat and encouraging further searching for more treats.
Dimensions: 76x76cm
Material: Cover: 100% organic cotton
Filling: 100% polyester made from recycled plastic bottles
Since the mat is washable, you can use slightly greasy treats to keep the dog’s interest without always searching for the same scent.
Washing instructions: Machine wash at 30°C, mild detergent, no bleach, gentle spin.
No tumble drying.
You are always welcome to contact our customer service if you have questions about a product or if you need advice on either feed, care or other products.
Find contact details here.
All orders contain an environmental contribution of EUR 3,90 incl. VAT.
Due to several external factors, we have chosen to set a fixed environmental contribution regardless of the size of the order in order to make it transparent.
The eco surcharge contribution is calculated on the basis of the environmental costs that Petlux is expected to cover annually as a whole and covers among other:
- Environmental fees that are imposed on us by GLS, Bring and other freight providers
- Environmental fees and charges justified by environmental considerations, imposed by our product suppliers.
- Whenever possible, use reusable packaging, tape and fillings, which result in higher costs for us.
- Correct sorting of waste in accordance with legislation
- Changing fees for electricity and CO2 taxes.
If you have more questions, you are more than welcome to contact us at support@petlux.eu